Shipping & Returns Policies

SHIPPING

Domestic Shipping
All domestic orders are shipped via UPS Ground and customers are charged shipping fees at checkout. Orders are processed and shipped within 5-7 business days.

International Shipping
All international customers are responsible to pay all shipping costs, duties, and taxes. International shipments are subject to customs clearance procedures, which can cause delays beyond original delivery estimates. We make every attempt to minimize the potential impact of customs delays. Shipping charges will be assessed at checkout. All duties and taxes will be charged to the customer upon delivery.

RETURNS

We are delighted to have you as a customer and hope our merchandise meets your complete satisfaction. If you need to return an item, please note the following procedures:

If you are unhappy with your product, please contact us within 14 days to file a claim. We will exchange the item as inventory allows and refunds may be granted as detailed below.

Return requests made after 14 days will be considered, and if accepted, subject to a 20% restocking fee.

Custom "Made To Order" items are not returnable.

NOTE: Product must be unused, unwashed, and in its original condition and packaging.

Incorrect, Damaged, or Missing Items
If your order is incorrect, damaged, or missing items, please contact us within 48 hours (email sales@lilialessandra.com) and we will correct the issue at our expense. If a replacement is not available, we will refund the entire cost of returned items, and cover return shipping expenses.

Shipping Costs for Exchanges
If you'd like to exchange your item(s) for any reason within 14 days of receiving your order, items must be shipped back to Lili Alessandra at your expense and Lili Alessandra will ship your new items for free. To initiate an exchange you must contact sales@lilialessandra.com.

Other Eligible Returns
If you wish to return your purchase for a refund, you may do so within 14 days of receiving the order. Customers are responsible for return shipping expenses. To initiate a return you must request a Return Authorization (RA) by emailing sales@lilialessandra.com.

Return address as listed below:
Lili Alessandra
Customer Service/Returns
12899 Wetmore Road
San Antonio, TX 78247
210-534-6800